Shipping policy

Thank you for shopping at Nuvastar. Our goal is to provide you with a clear and reliable shopping experience. Below, you will find information about our shipping times and conditions.

Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Estimated Shipping Times
We currently ship primarily to the United States.

Estimated Delivery Time:
- United States: 7 to 15 business days

Please note that these delivery times are estimates and may vary depending on demand, customer location, the carrier, or logistical delays beyond our control.

Shipping Costs
We offer free shipping on orders where indicated in the store or during checkout. If a shipping cost applies, it will be clearly displayed before you complete your purchase.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Delays
In some cases, shipments may experience delays due to external factors such as high demand, weather conditions, customs processes, or carrier issues. If your order is delayed longer than usual, you can contact us for assistance.

Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address at the time of purchase. Nuvastar is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Undelivered Orders
If your order does not arrive within the estimated time, please contact us at nuvastar5@gmail.com so we can review the case with you.

Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive an incorrect item, please contact us within 48 hours of delivery at nuvastar5@gmail.com, including your order number and, if possible, photos of the problem.

Contact
If you have any questions about this Shipping Policy, you can write to us at:
nuvastar5@gmail.com